Welcome to Our Support Center

At Splatt CCTV Installation, we are committed to helping you get the most out of your security systems. Whether it’s installation guidance, troubleshooting, or ongoing maintenance, our expert team is here to provide fast and reliable support.

Comprehensive Support for Your CCTV & Security Systems

At Splatt CCTV Installation, we’re dedicated to keeping your security systems running smoothly with expert support you can rely on. Our team is here to assist with everything from connectivity issues and video playback errors to device malfunctions and setup guidance. Whether your network cameras, NVRs, or PTZ systems need troubleshooting, or you’re facing problems with thermal cameras or intercoms, our technicians provide fast, reliable help to restore performance and peace of mind.

We also offer maintenance services and remote assistance to ensure your system stays updated and secure at all times. From firmware updates and routine health checks to preventive maintenance plans, we help extend the life of your equipment. Our remote support lets you get expert help on any device — anytime, anywhere. For quick answers, explore our FAQs, or reach out directly via phone, email, or live chat. The Splatt support team is available Monday to Saturday, with emergency help 24/7, ensuring your property stays protected without interruption.

Frequently Asked Questions

Got a question about your CCTV or security system? Our FAQ section covers the most common queries to help you troubleshoot quickly and get the best out of your setup. If you can’t find your answer here, our support team is always ready to assist.

How can I access my CCTV cameras remotely?

You can view live footage using our mobile or desktop app. Simply connect your camera system to the internet, log in using your credentials, and access your feeds anytime, anywhere.

Can I add more cameras to my existing CCTV system?

Yes — most systems support expansion. We can help check your recorder’s capacity and compatibility before installing additional cameras.

How do I reset my PTZ or network camera?

Use the reset button (usually located on the back or side of the camera) and hold it for 10–15 seconds. After resetting, reconfigure your settings in the app or recorder.

What should I do if my NVR or DVR isn’t recording?

First, check if the hard drive is connected and has enough storage space. Also, ensure your recording schedule is active. If the issue continues, contact our support team for assistance.

Why is my camera feed blurry or distorted?

This can happen due to dirt on the lens, poor focus, or low light. Clean the lens, adjust focus, or check for proper lighting. Persistent issues may require lens adjustment or servicing.

How often should I update my CCTV firmware or software?

We recommend checking for updates every 3–6 months to improve performance, fix bugs, and strengthen security. Our team can assist with safe updates and setup verification.

Need Emergency Service?

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Security Camera Installation Made Easy

01. Products

The Splatt Group is a leading provider of comprehensive security solutions, offering a wide range of high-quality products designed to meet diverse surveillance and safety needs. 

02. Solutions

The SPLATT Group offers professional security camera installation tailored to diverse environments, ensuring optimal safety for villas, apartments, offices, restaurants, and shops. For villas, we provide high-resolution surveillance with perimeter monitoring; for apartments, discreet yet effective cameras enhance resident security.